SHIPPING AND RETURNS - EVLUTION NUTRITION



SHIPPING AND RETURNS

CUSTOMER CARE
Our Customer Care team will be happy to assist you with any questions or issues related to your order. Please email us at customercare@evlnutrition.com or use the Contact Us form at the bottom of our page and we will be in touch with you.

Our normal business hours are Monday through Friday 9am-5pm EST. Requests made outside this time will be answered during normal business hours. All queries are answered in the order they are received, and delays may occur from time to time.

Please refrain from contacting us through multiple methods of communication regarding the same issue as this can lead to delays in response.

 

SHIPPING
We only ship to locations within the United States. For international customers, please check out our Where to Buy page to see where EVLution Nutrition products are sold in your country.

Our team normally processes orders with 24-48 hours. We offer both standard and expedited shipping options. Please see below for normal shipping estimates based on your location.

Contiguous US:
Expedited Shipping: 2-3 business days

Standard Shipping: 5-7 business days

Alaska & Hawaii:
Expedited Shipping: 2-3 business days
Standard Shipping: 5-7 business days

PLEASE NOTE: Due to COVID, carriers may be experiencing shipping delays. So while we make every effort to send your order as soon as possible, delays may occur so please allow extra time for delivery.

IMPORTANT: Your order may be shipped in multiple packages or deliveries. If you have not received your full order with the first delivery, don’t worry as the rest of your order should arrive within 1-2 business days afterwards.

  

RETURN POLICY
If you purchased products through evlnutrition.com and would like to return it, please see below for the guidelines:

Product may be returned for refund or exchange within 30 days after date of purchase, for items that were received damaged.

To be eligible for a refund/exchange, you must first email us at customercare@evlnutrition.com to alert us of the damage/issue. If we determine that your product is eligible for return, we will then give instructions on doing so. The item must then be returned to us. Upon receipt of the damaged item, we will ship out a replacement if available. If a replacement is not available we will provide a refund or credit for a future purchase.

If you are approved for a refund, it will be processed and will be applied to the original method of payment. This may take up to 14 business days depending on your bank.

Returns only apply to products purchased from evlnutrition.com. We do not accept returns for purchases made from any other retailer.

 

ORDER CANCELLATION POLICY
Due to our fast processing of orders, it may be difficult for us to make changes to your order after it has been placed. We will do our best to accommodate your change if the order has not yet shipped out. Any shipping costs incurred as a result of changes to your order may be charged to the customer.

 

LOST OR STOLEN PACKAGES
EVLution Nutrition is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, EVLution Nutrition will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.